Quick answers about shopping on BuyNex, our AI assistant, and your data. Tap a question to expand.
Our assistant uses natural language to understand what you are looking for. It can answer questions about products, help you compare options, and guide you toward items that match your needs based on catalog data and your conversation.
Recommendations combine your chat context, product attributes in our catalog (such as category, price, and features), and relevance signals. The goal is to surface items that fit what you described—not random suggestions.
Recommendations are meant as a starting point. Always read product pages, specifications, reviews, and seller information before buying. If something seems unclear, use search or ask the assistant follow-up questions.
We collect and retain data needed to run the service—such as account details, orders, and chat logs where applicable—as described in our Privacy Policy. We use reasonable safeguards and only keep data as long as necessary for those purposes or as required by law.
Use the search bar in the header to find products by name, brand, or keywords. You can browse categories from the shop and filter results where filters are available. The AI assistant can also help narrow down what to look for.
Image-based search is not available yet, but we are exploring it for a future update. For now, use text search and the AI assistant to describe what you need—we will expand visual search when it is ready.
After you place an order, you can view status and history from your account orders section when logged in. You will also receive updates by email for key steps such as confirmation and shipping when applicable.
Available payment options are shown at checkout and may include cards and other methods supported in your region. If a method is unavailable, try another option listed on the payment page or contact support for help.